Overview
In today’s hyper-connected world, customers expect seamless, consistent, and personalized experiences across every touchpoint. However, fragmented commerce systems and disconnected loyalty programs often limit an organization’s ability to drive meaningful engagement and long-term growth.
This webinar explores how unified commerce and integrated loyalty strategies can help businesses create cohesive customer journeys, strengthen brand affinity, and unlock new revenue streams.
Discover how Commerce Cloud, Loyalty Management, and Dealer Portals come together to enable end-to-end visibility, personalized engagement, and stronger partner ecosystems—ultimately accelerating business growth.
Key Discussion Pointers
Breaking Silos Across Channels
Breaking silos across online, offline, and partner channels
Beyond Rewards Programs
Moving beyond rewards to build long-term customer relationships
Consistent Journeys
Delivering consistent journeys across web, mobile, in-store, and dealer networks
Loyalty Management
Loyalty Management for personalized engagement
Revenue Through Engagement
Driving Revenue Through Engagement & Ecosystem Expansion
Why Attend
Learn how to create a unified commerce experience across all channels
Discover how to leverage loyalty programs for sustained customer engagement
Gain insights into building stronger dealer and partner ecosystems
Understand how to increase conversions, retention, and customer lifetime value
Walk away with actionable strategies to drive scalable and sustainable growth
Meet the Speakers
Preeti Sharma
Head - SAP CX Adoption - India & Southeast Asia
SAP
Dean Faria
SAP Director - SAP CX
SAP
Manmeet Sehmi
Managing Director, SAP CX Practice
PwC India
Girish Rao
Sr. VP IT
Birla Opus
Webinar Agenda
Welcome & Context Setting
Get oriented with the webinar structure, meet the speakers, and hear about the key objectives for today's session.
Keynote: The Future of Unified Commerce & Loyalty
Discover how unified commerce and integrated loyalty strategies are reshaping customer experiences and driving sustainable business growth in the digital era.
Preeti Sharma, Head - SAP CX Adoption - India & Southeast Asia, SAP
Solution Deep Dive: Commerce Cloud, Loyalty Management & Dealer Portal
An in-depth exploration of integrated solutions designed to unify customer experiences:
Dean Faria, SAP Director - SAP CX, SAP
- • Commerce Cloud - Seamless shopping experiences across channels
- • Loyalty Management - Personalized engagement and rewards
- • Dealer Portal - Empowering partner ecosystem
PwC-SAP CX Capability Overview
Manmeet Sehmi, Managing Director, SAP CX Practice, PwC India
Customer Story - In conversation with Birla Opus
Girish Rao, Sr. VP IT, Birla Opus
Manmeet Sehmi, Managing Director, SAP CX Practice, PwC India
Q&A
Have your questions answered by our expert panel and receive key takeaways and next steps for your organization.
Closing & Call-to-Action
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