Overview
Customer service is no longer just a cost center—it’s a critical driver of revenue, loyalty, and brand differentiation. Yet, many organizations struggle to fully capitalize on their service investments due to fragmented systems and inconsistent customer experiences.
In this webinar, we’ll explore how AI-powered omnichannel service delivery—enabled by SAP CX solutions—can transform customer service into a strategic growth engine.
Discover how Service Cloud V2, FSM, S/4HANA Service, Joule for Service, and Enterprise Service Management (ESM) come together to deliver seamless, proactive, and intelligent service experiences across channels.
Key Discussion Pointers
Rethinking Customer Service as a Growth Lever
Transforming customer service from a cost center into a strategic growth driver
Consistent Omnichannel Experiences
Delivering seamless experiences across voice, chat, email, field service, and self-service
Joule for Service
Agent augmentation powered by Joule to enhance service quality and efficiency
FSM for On-Ground Efficiency
Field Service Management optimization for enhanced on-ground service delivery
AI-Powered Revenue Growth
Upsell, cross-sell, and retention strategies powered by AI to maximize customer lifetime value
Why Attend
Learn how to convert service investments into measurable revenue outcomes
Gain insights into building a truly omnichannel service ecosystem
Discover how AI can improve resolution time, agent productivity, and customer satisfaction
Understand how to integrate field service and backend systems seamlessly
Walk away with actionable strategies to elevate service into a competitive advantage
Webinar Agenda
Welcome & Context Setting
Get oriented with the webinar structure, meet the speakers, and hear about the key objectives for today's session.
Keynote: The Evolution of Customer Service into a Revenue Engine
Discover how AI is revolutionizing customer experience and driving business transformation across organizations.
Solution Deep Dive: SAP CX (Sales Cloud V2, CPQ, Joule)
Explore SAP's powerful AI capabilities including WhatsApp Commerce, Document AI, Joule Studio, and AI Agents for transforming your customer experience.
Live Demo Experience
Customer Story/ Speaker
Q&A
Have your questions answered by our expert panel and receive key takeaways and next steps for your organization.
Closing & Call-to-Action
Register for the Webinar
Join us for an exclusive session on SAP AI-Powered Omnichannel Service and transform your revenue operations
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