Overview
Artificial Intelligence is rapidly transforming how businesses engage, serve, and grow their customers. From conversational commerce to intelligent automation and autonomous agents, AI is redefining the entire customer experience landscape.
In this webinar, we’ll explore the power of AI within SAP Customer Experience, and how organizations can leverage cutting-edge capabilities like WhatsApp-based commerce, Document AI, Joule Studio, and custom AI agents (low-code/no-code) to drive efficiency, personalization, and scalability.
Learn how to move beyond traditional automation and unlock intelligent, self-evolving CX ecosystems that enhance customer engagement while optimizing operational performance.
Key Discussion Pointers
Moving from Automation to Intelligent Experiences
Moving from automation to intelligent, autonomous customer experiences
WhatsApp Ordering & Real-Time Engagement
Enabling seamless WhatsApp ordering and real-time engagement
Document AI for Workflow Automation
Leveraging Document AI to automate workflows and reduce manual effort
AI-Driven CX Experiences
Building and customizing AI-driven experiences across CX
Sales, Service & Engagement Automation
Automating sales, service, and engagement workflows
Why Attend
Understand how AI is transforming the SAP CX ecosystem end-to-end
Learn how to leverage conversational commerce (WhatsApp) for higher engagement
Discover ways to automate complex processes using Document AI
Explore how to build and deploy AI agents without heavy coding
Gain actionable insights to enhance CX while improving operational efficiency
Meet the Speakers
Preeti Sharma
Head - SAP CX Adoption - India & Southeast Asia
SAP
Prasad Venkatesan
Managing Partner for CX Strategy & Growth
VISCAP
Webinar Agenda
Welcome & Context Setting
Get oriented with the webinar structure, meet the speakers, and hear about the key objectives for today's session.
Keynote: The Power of Business AI in SAP Experience Solutions
Discover how AI is revolutionizing customer experience and driving business transformation across organizations.
Preeti Sharma, Head - SAP CX Adoption - India & Southeast Asia, SAP
Elevating Customer Experience with VISCAP - A Business Suite Partner Perspective.
Prasad Venkatesan, Managing Partner for CX Strategy & Growth, VISCAP
Q&A
Have your questions answered by our expert panel and receive key takeaways and next steps for your organization.