The Road to Revenue Recovery: Overcoming Obstacles in RCM
05th September, 2024
Virtual Session
11:00 AM
Managing a highly efficient and productive Revenue Cycle Management (RCM) workforce is a persistent challenge. RCM teams face numerous hurdles, ranging from high agent attrition rates to the pressure of adhering to Standard Operating Procedures (SOPs), which can significantly impact their performance and hinder cash flow optimization.
According to the Healthcare Financial Management Association (HFMA), nearly one in five healthcare claims are processed inaccurately, leading to denied claims and lost revenue. Additionally, call centres experience a turnover rate exceeding 30%, increasing recruitment, training costs, and affecting overall efficiency, as the Society for Human Resource Management reported.
In India, FICCI indicates that approximately 20-30% of healthcare claims face denials, while KPMG reports that 28% of healthcare providers encounter challenges with inaccurate patient data entry.
We're excited to welcome you to our webinar, where we will introduce U-Assist, our cutting-edge, real-time agent assist solution designed to revolutionize the RCM industry. U-Assist helps to:
- Enhance agent performance by ensuring SOP compliance and reducing errors
- Optimize after-call work with automated summaries and system updates
- Improve call efficiency with real-time prompts and guidance
- Empower agents with AI-powered decision support
Discover effective strategies for addressing common RCM challenges and significantly improving your revenue cycle management.
Take advantage of this opportunity to transform your RCM operations. Register now!