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Reid Hoffman is the co-founder of LinkedIn, Manas AI, and Inflection AI, partner at Greylock, a founding board member at PayPal, and an early investor in Facebook and Zynga. He hosts the Masters of Scale and Possible podcasts, co-authored six bestselling books, including his newest, Superagency, and was appointed CBE by Queen Elizabeth II.

Lisa is the SVP of Product and Solutions Marketing at Zendesk. She's a storyteller and product marketer, working across everything from top-of-funnel assets and webinars to managing sponsorships, enabling sales teams, and collaborating with product teams on launches, strategy, pricing, and adoption. As a leader, she guides a talented team focused on executing top-tier events, advancing the pipeline, and building strong customer relationships.

Shashi Upadhyay is Zendesk’s President of Product, Engineering, and AI, responsible for developing innovative products that leverage advanced AI. With a proven track record of creating transformative solutions, he combines a deep understanding of AI's potential for business transformation with a strong commitment to customer-centric design.

Before Zendesk, Shashi held a key role at Google, where he led the advertiser product portfolio and spearheaded innovation as the head of Google Ads, Google Analytics, DV3, SA3, and Performance Max, one of Google’s fastest-growing products. Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played an instrumental role in D&B's public offering in 2020 and has since become an active investor in startups across diverse sectors, including energy storage, neuroscience, and enterprise infrastructure.

Shashi earned his undergraduate degree in Physics from the Indian Institute of Technology (IIT) Kanpur and went on to obtain a Ph.D. in Physics from Cornell University.

He resides in San Francisco with his wife, two teenagers, and their Bernedoodle. In his free time, he enjoys reading science fiction, hiking, biking, and exploring new destinations.

Tom is the CEO of Zendesk, and a member of the board.

Most recently, Tom was a partner at the private equity firm Permira, where he was the head of the Menlo Park office and focused on investing and value creation in the Technology sector.  In addition to the Zendesk board, Tom serves on the boards of Axiom, G2, Seismic, and Mimecast. Prior to joining Permira, Tom was the President of Genesys, a Permira fund portfolio company and global leader in omnichannel customer experience and contact center software. During his more than ten-year tenure with Genesys, he focused on developing and implementing strategic and operational initiatives aimed at driving value creation across the business. Tom’s previous global experience includes working in Paris, France for almost five years along with over 20 years operational experience in the technology sector leading teams from sales to research and development.

Tom holds a B.A. from the University of Dayton and a J.D. from the University of Chicago Law School.

Tom and his family live in the San Francisco Bay Area, CA. He enjoys traveling, reading history books, and following the University of Dayton Flyers basketball team.